A telephone answering service is a cost-effective way to provide outsourced services to customers. This makes sure that anybody would never miss calls! We provide professional and well-trained receptionists to answer your calls and clear your doubts at any time of the day. Much of your expenditure will be saved because you do not have to invest in recruiting and hiring new people. Outsourcing calls can be beneficial for the company because your employees will be free from answering calls and focus on more important functions. A live answering service ensures that no call that your company receives goes unattended. This will create a good name for your company in the market.
What is a Phone Answering Service?
A phone answering service is a service offered by some other organizations on behalf of your company where the other organization receives and attends all the calls on your behalf. It can be called a virtual receptionist. Whenever a customer calls the helpline number, a receptionist will attend his/her call instead of being directed over to a voicemail. The service provider can record calls, take messages, offer customer service, and schedule appointments too. To ensure that no call goes unattended, a phone answering service is available 24×7. This saves business time and money. It makes sure that there is always somebody to answer the incoming calls. This also helps the customers whenever they need any assistance. A customer would always love a better customer service provider. This can create a difference between you and your competitor.
Difference Between Phone Answering Service and a Call Center
People often believe that a phone answering service and a call center are synonymous. However, it is not. A call center does cold calling. A phone answering service acts as a helper when your clients want to contact your company directly. It clears all doubts of a customer and shares information regarding your business. While the environment of both of these can be the same, the work of a virtual receptionist is different. Instead of focusing on sales, virtual receptionists focus on providing better quality customer service.