It can be challenging for many small businesses to affordably offer 24/7 phone coverage. For small businesses, those who have found the solution use a 24/7 call answering service and live receptionists.
24/7 Customer Support
Live agents are available to assist your customers every hour of every day, every day of the week. Even on holidays, you can choose to have the answering service answer your calls. Working with a small business answering service that is available around the clock enables you to take advantage of their well-established procedures to aid in customer support.
The customer experience improves significantly when customers aren’t forced to call during regular business hours but are instead given the freedom to contact you whenever it’s most convenient for them. Using a customized script that accurately portrays your brand voice, Live Answering and Back-Office Serviceswill help you develop a reputation for commitment to customer satisfaction and earn better customer retention rates.
Never worry about leaving a voicemail or using an automated system for your customers. Instead, they can always speak to live agents to get questions answered, get help placing orders, or make appointments. This makes it possible for you to conduct business nonstop without exerting any effort.
If you take advantage of the power of 24-hour answering services for small businesses, you could walk into the office the next day to find a list of happy clients, scheduled appointments, and new orders from the previous evening.
What transpires when you have better customer service, more appointments, and more leads coming in? Yes, you do earn more money! Every call to your company is an opportunity of some sort, whether it be the chance to deliver first-rate customer service or secure a fresh sales lead. A small business answering service that is available around the clock makes sure you never miss a call or an opportunity to boost your revenue.
Answering Services Cost Less
Using a professional answering service is much less expensive than paying your own employees. For illustration, let’s say the annual salary for a receptionist is about $30,000. And even that doesn’t account for additional related costs like overtime, benefits, worker’s compensation insurance, or even office supplies.Your small business can use a 24/7 answering service for a fraction of these costs. This kind of solution gives your company a reasonable and affordable option, enabling you to compete with businesses of all sizes.
Call us at +1 800 320-0228 to learn more about how we can assist you in managing the most important calls for your company.