Customers’ preferences for doing business with businesses have shifted. Consumers are more aware of their time and expect a level of service that extends beyond traditional business hours, making it easier for busy consumers to complete tasks. Businesses have had to adapt in order to meet customer expectations. Many customers appreciate businesses that they can contact both before and after their workday begins. This includes hours beginning at 7:00 a.m. and ending at 5:00 p.m. This means that traditional 9-5 business hours are no longer adequate for today’s consumers. An Affordable Answering Services makes it possible to answer your customer queries without any delay.
Offering extended hours can be costly for businesses. Increased staffing requirements, overtime pay, and operational costs can be prohibitively expensive for a small business. Not being available for a potential new customer or servicing an existing customer after hours, on the other hand, can be more costly. 62 percent of customer calls are ignored by businesses. Missed calls equal missed opportunities, which can add up to significant profit margin gaps. Aside from the loss of potential sales calls, the opportunity to provide good customer service by being available can have a negative impact on a company’s reputation and negatively impact a customer’s overall experience. Customers’ unavailability is not limited to office hours. Unavailability during business hours due to call overflow or understaffing is also included.Partner with the best live answering services and Never Miss Calls.
What Is the Answer?
Using the services of a professional answering service relieves the burden. An answering service provides live agents 24 hours a day, seven days a week, and a variety of services that allow businesses to operate after hours and support business overflow during normal business hours.
Appointment scheduling is a popular service provided by answering services. Appointment scheduling is a simple and effective way to keep your doors open 24 hours a day, seven days a week. A scheduled appointment immediately engages a customer’s eagerness to do business with you. Hiring an answering service for appointment scheduling helps to set the tone for your day and saves you time from making follow-up calls, chasing leads, or playing phone tag with customers.
After-hours call answering and message delivery services will ensure that all of your customers’ calls are handled appropriately and professionally, even if they call outside of your regular business hours. We understand that business owners rarely take time for themselves, so when they do, it’s critical that customers are treated as you would. Missing those calls could cost you a lot of money, and we all know that working from a list of properly taken messages is much easier than listening to recording after recording of messages that went to voicemail.
Contact us at +1 800 320-0228 to learn more about how our Telemarketing services can help your business answer every call.