Many employees are working new and flexible work hours as many businesses transition to remote work environments. As a result, businesses are receiving an increasing number of calls outside of traditional business hours. This is fantastic news for businesses that provide 24-hour service. This change, however, could be disastrous for a company that only answers phone calls 8 hours a day. How many calls does your company miss out on during the other 16 hours of the day? And how much have those missed calls cost your company? We will discuss about how Back Office Answering Service can be of help for your business.
FourThings You Should Know About Business Loss Due To Missed After-Hours Calls
Missed Calls Can Quickly Add Up
Given that the average small to medium-sized business already misses about 62 percent of their calls, no company can afford to miss any additional calls as a result of new flexible work schedules. Approximately 22% of calls are missed by large businesses. However, given that the average large business receives hundreds of calls per day, this can cause significant damage.An Answering Services is the best solution for ensuring your calls are not only answered, but callers speak with a friendly and knowledgeable representative of your business.
The Cost Of Missed Calls
Missed calls can cost a business hundreds, if not thousands, of dollars per day, depending on the industry. If your company has a call-to-lead ratio of 60% and a lead-to-sale ratio of 33%, that equates to one lost sale for every five missed calls. If your company misses 20 phone calls in a 24-hour period, you’ve just lost four sales.
Current Increases In After-Hours Calls
According to a recent survey, 96 percent of employees want to work from home. It is estimated that 36 million Americans will be working remotely by 2025, representing an 87 percent increase since the pandemic began. With remote work comes a new and more flexible lifestyle, causing many people to call businesses after regular business hours.As a result, businesses should expect after-hours calls to continue.
Did you know that roughly one-third of customers will not wait on hold for customer service? Furthermore, Forbes magazine recently discovered that when asked, 80 percent of callers will not leave a voicemail. When customers call your company with a need and are put on hold or sent to voicemail, it can send the message that your company is not important to them, especially if this happens frequently.
From 24/7 live answering to appointment scheduling and more, Chillax.biz is equipped to handle your call volume at any time, day or night. Start your on boarding and set up with us today. You can call us at +1 800 320-0228 or request a quote online.