A telephone answering service allows you to provide excellent customer service at a low cost. Using an answering service ensures that no calls are ever missed again.
Within minutes, a dependable, well-trained, and experienced virtual receptionist can be ready to answer phones and represent your company. The best part is that you can save money and time by not having to hire and train new employees. This frees up existing staff and allows them to be more productive rather than being distracted by constant phone calls.
A Live Answering and Back-Office Services provides you with the assurance that all phone calls received by your company will be handled by a professional and experienced virtual receptionist. You can also provide your own approved greetings and script to fully customize your customers’ experience.
Why business require a Phone Answering Service?
Having professional outsourced phone answering services can help you stand out from the crowd. These are some examples:
Every phone call is answered
During peak periods, your company can respond to every call instantly with the 24/7 Call Answering Service & Live Receptionists. There’s no need to worry if you’re running a marketing campaign, have an unexpectedly high volume of calls, seasonal products or services, or have team members on vacation or ill.
Calls answered according to your script
Your script is used by the phone answering service to ensure that all instructions and advice are consistent, which strengthens your brand and company values. You can also record a custom on-hold message for your callers to hear.
Customer service outside of business hours
A telephone answering service allows you to be available to answer calls outside of business hours. It ensures that every call is answered and professionally handled at the most convenient time for your customers, including holidays and weekends.
The significance of using Chillax.biz for outsourcing
Rather than outsourcing your calls to an overseas call center, Chillax.biz offers a phone answering service that understands the unique culture and dialect of each city and state. Best of all, your customers will receive the best customer service possible while being able to contact your company 24 hours a day, seven days a week. Call us at +1 800 320-0228 to learn more about how we can help you manage your most critical calls for your company.