Customers want more than just the latest and greatest product on the market; they also want the corresponding service. Customers want to feel as if they are being treated as individuals rather than numbers. Implementing the right customer service tools, such as providing Virtual Assistance, results in a better overall customer experience. Increased sales, customer retention, and other benefits can be seen as a result.
Consider These 4 Ways To Make Your Customer Service More Personable
Connect with your customer
Customers want the option to speak with a live agent at any time, regardless of how sophisticated the online process is. Customer service is the cheapest investment with the highest return on investment for any business. It enables businesses to directly personalize the experience of their customers. Using the customer’s name, building rapport, and tailoring the level of service on a call are all examples of how live agents can provide the human-service experience that customers seek. Happy customers return to their favorite stores more frequently. Live Answering Services provide businesses an opportunity to engage with customers and build relationships with them in real-time while increasing their bottom line.
How well a company handles difficult customer concerns is a big indicator of how well its customer service is rated. 68 percent of customers say they stop doing business with a company because of how they are treated. Customer concerns arise, and how they are addressed sends a clear message to the customer about the importance of the customer to the business. Every challenge should be viewed as an opportunity to win over the customer as a business.
Provide multiple ways to do business
Customers appreciate having options. Customers have more ways to do business with you thanks to Omni channel platforms like online chats, apps, and software integration. Consumers who are self-sufficient do not want less assistance. On the other hand, 52 percent of online shoppers abandoned purchases because they couldn’t find the information or support they required. Utilize technology to create a variety of ways to simplify the customer service process and provide 365/24/7 availability and support when needed.
Ask for customer feedback
Use surveys to solicit feedback from customers on how your company can improve, and then take it seriously. Customers value being heard. Use their suggestions to develop new products or improve existing processes. Share publicly, when appropriate, how customer feedback contributed to improvements.
The desire for more personable customer service will grow as technology advances. Chillax.biz provides your customers with personable and professional 24/7 live agents and online chat to help your business improve the customer service experience. To customize a plan for your company, call us at +1 800 320-0228.